What Organisations Say After Working With Us
Accounts from Malaysian organisations who have engaged Gemilang Tech across our three service areas.
← Back to Home80+
Organisations Served
4.8
Average Satisfaction
6+
Years Active
3
Specialist Services
Client Testimonials
Ahmad Hazwan
IT Manager · Logistics Firm, Shah Alam
"We needed a call transcription system that could handle our mixed-language customer calls — a lot of Bahasa and English switching that generic tools completely failed at. Rafiqah's team spent real time on the acoustic tuning and the difference in accuracy was significant. The handover documentation was thorough enough that our own team could troubleshoot issues independently after the project."
January 2026 · Speech Recognition Integration
Priya Letchumanan
Head of Operations · Professional Services, KL
"We sent three of our senior project managers through the AI Project Management programme. Darren was direct about what the training would and would not cover, which helped us set the right expectations beforehand. All three came back with frameworks they could actually apply — not just slides about AI being transformative. One of them used the sprint planning template within two weeks of finishing."
February 2026 · AI PM Foundations
Chen Wei Liang
Chief Knowledge Officer · Healthcare Admin, Petaling Jaya
"The knowledge graph project took us about four months. Siti was patient with our team's initial unfamiliarity with ontology concepts and made sure we understood what was being built, not just that it was being built. The query interface she developed meant that staff without technical backgrounds could search and navigate the graph themselves. That was the part we hadn't expected to work so well."
December 2025 · Knowledge Graph Development
Nurul Zahira Ismail
Digital Transformation Lead · Public Sector, Putrajaya
"What I valued most was that they were honest when our initial scope was too ambitious for the timeline we had in mind. They helped us reframe the project into something achievable, and we delivered within our revised timeline. I have worked with consultants who would have just agreed to everything and figured it out later."
November 2025 · AI PM Foundations
Rajan Krishnamurthy
CTO · Fintech Startup, KL Sentral
"We integrated voice-activated search into our internal compliance tool using Gemilang Tech's guidance. The platform evaluation they did upfront saved us a significant amount of time — they tested three options against our actual terminology and recommended the one that performed best, not the one with the flashiest marketing."
January 2026 · Speech Recognition Integration
Siew Yin Poh
Knowledge Manager · Manufacturing Group, Selangor
"We had a large volume of unstructured internal documentation that nobody could find when they needed it. The knowledge graph they built gave us a navigable structure for the first time. The project ran a little longer than the initial estimate — they were transparent about why and adjusted accordingly, which was fine."
December 2025 · Knowledge Graph Development
Success Stories in Detail
Call Centre Transcription — Logistics
Challenge
A Shah Alam logistics provider needed to analyse customer call recordings for quality assurance but had no system for transcription. Existing speech-to-text tools produced unusable output because of the mixed Bahasa-English spoken by their agents and customers.
Solution
Gemilang Tech evaluated four speech platforms against their call recordings, selected one with the strongest baseline for Malaysian English, and customised the acoustic model with logistics-specific terminology. API integration connected the system to their existing call recording infrastructure.
Results
Word error rate dropped from above 40% to under 12% after acoustic tuning. QA team could process five times more calls per week. System handed over with documentation in week seven.
AI Project Leadership Training — Healthcare Admin
Challenge
A Petaling Jaya healthcare administration group was launching its first AI-enabled patient record management initiative. Three project managers were assigned but had never worked on AI projects before, and the vendor they engaged was not communicating clearly about requirements.
Solution
All three managers attended the AI Project Management Foundations programme. The curriculum was supplemented with one session specifically about evaluating and communicating with ML vendors, which addressed their immediate situation directly.
Results
The team restructured their vendor engagement using frameworks from the training. The project was reframed with clearer data requirements and a phased sprint plan. First phase delivered on time three months after training.
Product Knowledge Graph — Manufacturing
Challenge
A Selangor manufacturing group had product specifications, supplier records, and maintenance documentation spread across three legacy systems with no way to query across them. Staff spent significant time manually cross-referencing before decisions could be made.
Solution
Gemilang Tech designed an ontology for the manufacturing domain, mapped and extracted entities from all three systems, built a knowledge graph connecting products, suppliers, components, and maintenance events, and developed a query interface for non-technical users.
Results
Cross-system queries that previously took an average of 45 minutes now take under two minutes. The maintenance team uses the graph daily to identify supplier relationships for critical components. Project completed in month five.
Professional Trust Indicators
MSC Malaysia Status
Recognised by Malaysia's technology sector development framework since 2021.
HRDC Registered Trainer
Training programmes are HRDC-registered, making them claimable for eligible Malaysian employers.
PDPA-Compliant Practice
All technical work conducted under data handling agreements aligned with Malaysia's PDPA requirements.
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